Terms and Conditions and Privacy Policy - AM Gas and Electrical Services Ltd

These Terms and Conditions (“Terms”) govern all services supplied by AM Gas & Electrical Services Ltd (“we”, “us”, “our” or “the Company”) to you (“you”, “the Customer” or “the Client”). By requesting a quotation, making a booking, or instructing us to carry out works, you confirm that you have read, understood and agreed to these Terms. If you do not accept these Terms, you should not proceed with a booking

1. About Us

AM Gas & Electrical Services Ltd is a company registered in England and Wales under company number 14316143. Our registered office is at Enfield, EN3 6FU. You can contact us by:

- Telephone: 020 8058 0867

- Email: [email protected]

- Post: AM Gas & Electrical Services Ltd, Enfield, EN3 6FU

2. Definitions

In these Terms, the following expressions have the following meanings:

- “Certificate” means the Electrical Installation Condition Report (EICR) or other electrical safety certificate issued following our inspection.

- “Engineer” means any qualified electrician, surveyor or technician engaged by us to attend the Premises.

- “Inspection” means the visual examination, testing and assessment of the electrical installation at the Premises.

- “Premises” means the property at which the Services are to be carried out, as confirmed at the time of booking.

- “Quotation” means the written or online estimate of charges issued to you in accordance with clause 4.

- “Remedial Works” means any repair, replacement or rectification works recommended in the Certificate.

- “Services” means the inspection, testing, certification and any further works set out in your booking confirmation.

- “Working Day” means any day other than a Saturday, Sunday or English public holiday

3. Formation of the Contract

3.1. A contract is formed between you and us when we issue a written booking confirmation in response to your request, or when our Engineer commences work at the Premises, whichever is sooner.

3.2. Each booking constitutes a separate contract, governed by these Terms together with the booking confirmation. In the event of any conflict, the booking confirmation shall prevail.

3.3. We reserve the right to decline any booking at our absolute discretion, including where the Premises fall outside our service area or where the works requested fall outside our competence or accreditation

4. Quotations and Pricing

4.1. Quotations are based on the information you provide at the point of enquiry, including property type, number of bedrooms, number of consumer units and accessibility of the installation.

4.2. Our headline price of £69 inclusive of VAT applies to a one bedroom studio property meeting our standard inspection criteria. Larger or more complex properties are priced on a fixed-price basis following our online assessment.

4.3. Unless otherwise stated, all prices are inclusive of VAT at the prevailing rate, the Engineer’s attendance, standard testing and the digital Certificate.

4.4. Quotations are valid for thirty (30) days from the date of issue, after which they may be revised.

4.5. Any additional works identified on site, including Remedial Works, will be the subject of a separate quotation and are not included in the original price unless expressly agreed in writing.

5. Bookings and Rescheduling

5.1. Same-day bookings may be available subject to Engineer availability. We do not guarantee the availability of any particular time slot until a booking confirmation has been issued.

5.2. You may reschedule a booking without charge provided you give us not less than twenty-four (24) hours’ notice prior to the agreed appointment time.

5.3. Where less than twenty-four hours’ notice of rescheduling is given, or where our Engineer is unable to access the Premises on attendance (“no access”), we reserve the right to charge a call-out fee of up to £60 inclusive of VAT to cover travel and lost time.

6. Your Right to Cancel (Consumer Customers Only)

6.1. If you are a consumer entering into this contract at a distance (for example, online or by telephone), you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within fourteen (14) days of the booking confirmation, without giving any reason.

6.2. To exercise the right to cancel, you must notify us by email or telephone using the contact details in clause 1 before the end of the cancellation period.

6.3. If you have expressly requested that we begin work within the cancellation period (for example, by booking a same-day or next-day appointment), you acknowledge that:

a. your right to cancel will be lost once the Services have been fully performed; and

b. if you cancel after work has begun but before completion, you will be liable for the value of the Services supplied up to the point of cancellation.

6.4. Refunds, where due, will be made to the original method of payment within fourteen (14) days of cancellation.

7. Access and Site Requirements

7.1. You are responsible for ensuring that:

a. the Engineer has safe and lawful access to the Premises and to all areas of the electrical installation, including consumer units, distribution boards, accessible sockets and lighting points;

b. any tenant, occupier or other person at the Premises is informed of the appointment and the likelihood of brief power interruptions during testing;

c. the Premises are reasonably free of obstruction and that any furniture, stored items or fittings preventing access are moved in advance; and

d. any pets are secured during the Engineer’s attendance.

7.2. Where access is restricted such that the Engineer cannot safely or fully complete the Inspection, we reserve the right to issue a partial Certificate, return for a follow-up visit at additional cost, or terminate the booking and charge for attendance

8. The Inspection

8.1. The Inspection is carried out in accordance with BS 7671: Requirements for Electrical Installations (the IET Wiring Regulations) and current industry guidance issued by NICEIC, NAPIT or equivalent competent persons schemes.

8.2. The Inspection is non-invasive and is limited to those parts of the installation that are reasonably accessible. We do not lift floorboards, remove permanent finishes or undertake destructive investigation unless this is separately agreed in writing.

8.3. Brief and intermittent interruptions to the electrical supply are an unavoidable feature of testing. The Engineer will give reasonable notice before each isolation, but you remain responsible for protecting computers, freezers, medical equipment and any other appliances sensitive to power loss.

8.4. The Inspection typically takes between thirty (30) minutes and three (3) hours depending on the size and condition of the installation.

9. The Certificate and Findings

9.1. The Certificate will be issued in digital format within forty-eight (48) hours of the Inspection being completed and any outstanding payment being received.

9.2. Observations within the Certificate are classified in accordance with BS 7671:

- C1 — Danger present. Risk of injury. Immediate remedial action required.

- C2 — Potentially dangerous. Urgent remedial action required.

- C3 — Improvement recommended. No legal obligation to act, but improvement is advised.

- FI — Further investigation required. Without delay.

9.3. Where the Certificate is classified as Unsatisfactory (i.e. contains one or more C1, C2 or FI codes), landlords are reminded that under the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 they must:

- a. ensure that remedial works are carried out by a qualified electrician within twenty-eight (28) days, or such shorter period as the Certificate may specify; and

- b. supply written confirmation of completion to each tenant and to the local housing authority within twenty-eight (28) days. 9.4. The Certificate represents the condition of the installation at the date of Inspection only and provides no warranty as to its future condition.

10. Remedial Works

10.1. We are pleased to quote separately for any Remedial Works identified during the Inspection. There is no obligation on you to instruct us to carry out such works.

10.2. Where you do instruct us, the Remedial Works shall be governed by these Terms together with the specific written quotation.

10.3. Remedial Works are scheduled subject to availability and may not be available on a same-day basis.

11. Workmanship Guarantee

11.1. We provide a five (5) year workmanship guarantee on installation works carried out by us. The guarantee covers defects arising from faulty workmanship and excludes:

- a. fair wear and tear;

- b. damage caused by misuse, neglect, accidental damage, third party interference or alterations carried out by others;

- c. defects in materials or appliances supplied by you or by a third party; and

- d. consequential or indirect loss.

11.2. Manufacturers’ warranties on parts and equipment are passed through to you on the terms set by the relevant manufacturer.

11.3. To make a claim under the guarantee, you must notify us in writing as soon as reasonably practicable after discovering the defect, and afford us reasonable opportunity to inspect and rectify

12. Payment

12.1. Payment is due in full on completion of the Services unless otherwise agreed in writing. The Certificate may be withheld pending receipt of payment.

12.2. We accept payment by debit card, credit card and bank transfer. We do not accept cheques.

12.3. Interest on overdue sums shall accrue at the rate of four per cent (4%) per annum above the Bank of England base rate, calculated daily from the due date until payment is received.

12.4. We reserve the right to recover all reasonable costs of recovering unpaid sums, including legal fees and debt collection charges, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

13. Finance

13.1. AM Gas & Electrical Services Ltd is an Introducer Appointed Representative (Financial Services Register No. 1031237) of Phoenix Financial Consultants Limited (“Phoenix”). Phoenix is a credit broker and not a lender, and is authorised and regulated by the Financial Conduct Authority (FRN: 539195).

13.2. Where finance is offered, it is provided by lenders on Phoenix’s panel. All finance is subject to status, affordability and credit checks. We do not earn commission from any lender that varies with the rate or term of credit offered.

13.3. We will direct you to Phoenix for any application, and the terms of the cre

14. Liability

14.1. Nothing in these Terms limits or excludes our liability for:

- a. death or personal injury caused by our negligence;

- b. fraud or fraudulent misrepresentation; or

- c. any other liability that cannot be limited or excluded as a matter of law.

14.2. Subject to clause 14.1, our total liability arising out of or in connection with any single booking, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall be limited to the greater of (i) the price paid for that booking, and (ii) £1,000.

14.3. We shall not be liable for:

- a. loss of profit, loss of business, loss of goodwill or anticipated savings;

- b. loss of data;

- c. any indirect or consequential loss; or

- d. loss arising from latent defects in the installation that were not reasonably discoverable on a non-invasive inspection.

14.4. Nothing in this clause affects your statutory rights as a consumer.

15. Complaints

15.1. We aim to provide a high standard of service. If you are dissatisfied with any aspect of our work, please contact us in writing at the address or email in clause 1, providing your booking reference and a description of the issue.

15.2. We will acknowledge your complaint within five (5) Working Days and aim to provide a full response within fifteen (15) Working Days.

15.3. If we are unable to resolve your complaint to your satisfaction, you may refer the matter to our competent persons scheme provider or, where applicable, to the Financial Ombudsman Service in respect of any finance facilitated under clause 13.

16. Data Protection

16.1. We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Full details of how we collect, use and protect your data are set out in our Privacy Policy, which forms part of these Terms by reference.

17. Force Majeure

17.1. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including (without limitation) extreme weather, fire, flood, industrial action, civil unrest, acts of government, pandemic, or failure of utilities or telecommunications.

18. Intellectual Property

18.1. All content on our website, including text, images, logos and graphics, is owned by us or our licensors and is protected by copyright. You may not reproduce, distribute or modify any such content without our prior written consent

19. Variation

19.1. We reserve the right to vary these Terms from time to time. The version in force at the date of your booking confirmation shall apply to that booking. The current version is published on our website.

20. Severance

20.1. If any provision of these Terms is found by a court of competent jurisdiction to be unenforceable, the remaining provisions shall continue in full force and effect.

21. Third Party Right

21.1. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of them

22. Governing Law and Jurisdiction

22.1. These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales.

22.2. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute, save that nothing prevents a consumer from bringing proceedings in the courts of the part of the United Kingdom in which they are domiciled.

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